Privacy Policy

This Privacy Policy explains how HVAC Optima ("we", "us") collects, uses, and shares information when you use our website or request HVAC services through our platform.

Information we collect

• Contact details you provide (name, phone number, email, service address, ZIP code).
• Details about the HVAC service you request.
• Basic technical data such as IP address, browser type, and pages viewed.

How we use information

• Match your request with a local HVAC contractor in our covered service areas.
• Respond to inquiries and follow up on service quality.
• Improve the website and our services.
• Comply with legal obligations.

Sharing

We share your service request with vetted local HVAC contractors so they can contact you about your request. We do not sell your personal information.

Cookies

We use cookies and similar technologies for site functionality and analytics. You can disable cookies in your browser settings.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us at help@hvacoptima.com.

Contact

Questions about this policy? Reach us via the contact page or call (888) 555-0142.

Data retention

We retain contact and service-request information for as long as necessary to provide the service you requested, respond to follow-up questions about your job, honor warranty obligations, and comply with tax, accounting, and other legal record-keeping requirements. Once those purposes are satisfied we delete or anonymize the data. Technical logs (IP address, browser type, pages viewed) are typically retained for a shorter period and used only for security monitoring, fraud prevention, and site analytics.

Third-party services

We use a limited set of reputable third-party providers to operate the site — hosting, analytics, form processing, email delivery, and call routing. These providers may process the information described above strictly on our behalf and under contractual confidentiality obligations. We do not authorize them to use your personal information for their own marketing.

Children's privacy

Our services are directed to homeowners and adults responsible for property maintenance. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, contact us and we will delete it promptly.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we'll update the "Last updated" date at the top of this page. Your continued use of the site after an update means you accept the revised policy.